top of page
Shipping & Returns

The Flora Home & Decor (“we”, “us”, or “our”) is a trading name of Mr H (ABN: 18 657 803 757). This Shipping & Returns Policy explains how we manage delivery, processing times, and returns for products purchased on our website.

 
1. Shipping Information
 
Shipping Locations

We currently ship within Australia only.

 
Processing Time

  • Orders are typically processed within 1–3 business days.

  • Processing may take slightly longer during peak periods or holidays.

 
Delivery Timeframes

Standard delivery usually takes:

  • 3–7 business days for metro areas

  • 5–10 business days for regional or remote areas

(Delivery times may vary depending on the courier.)

 
Shipping Costs

  • Shipping fees are automatically calculated at checkout based on weight, size, and delivery location.

  • All shipping costs are displayed before completing your order.

 
Order Tracking

Once your order has been dispatched, you will receive a confirmation email that may include tracking details when available from the courier.

 
2. Incorrect Address or Delivery Issues

  • Please ensure your address details are correct at the time of purchase.

  • We are not responsible for deliveries sent to incorrect or incomplete addresses provided by the customer.

  • If a parcel is returned to us due to an incorrect address, additional shipping fees may apply to resend it.

 
3. Returns Policy
 
Change of Mind Returns 

 

We understand that choosing home decor online can be difficult. We offer returns for exchange or store credit only (no cash refund) for change-of-mind purchases, provided the following strict conditions are met:

  • Notification Window: You must notify us and lodge the return request within 14 days of delivery.

  • Product Condition: The item must be unopened, unused, and have all original tags/labels attached.

  • Packaging: The item must be returned in its original packaging and in fully resalable condition.

  • Approval Required: All change-of-mind returns must be approved by The Flora Home & Decor before shipping the item back.

 
Non-Returnable Items

The following items are not eligible for return unless faulty:

  • Custom or personalised items

  • Sale or clearance items

  • Items that have been assembled, used, or removed from their packaging.

 
Faulty or Damaged Items

If your product arrives damaged or faulty:

  1. Email us within 48 hours of delivery.

  2. Provide photos and a description of the issue.

  3. We will assess the case and offer a replacement or refund in accordance with Australian Consumer Law.

 
4. Refunds

  • Refunds are issued once the returned item is received and inspected.

  • Refunds are processed to the original payment method used at checkout.

  • Shipping costs are non-refundable, except where required by law (e.g., faulty items).

 
5. Return Shipping Costs

  • Customers are responsible for return shipping costs for change-of-mind returns and ensuring the item arrives back to us safely and in resalable condition.

  • For faulty items, The Flora Home & Decor will cover the return shipping cost if required.

 
6. Contact Us

For questions about shipping or returns, please contact us:

Email: theflorahomeanddecor@gmail.com
Phone: 0413 171 023

bottom of page